Guide
How not to talk like an LLM
When we say a conversation with an AI does/doesn't feel 'human', what do we really mean? And why should we care?
Read Guide →Conversation & VUX Design
Amazing VUX is Rooted in a Deep Understanding of Human Language
What does it mean for an interaction to feel human and why does GenAI always fall short on its own? Well...I have a lot to say about this 😉
Thought Leadership
Podcast
Why Do LLMs Ramble On and On?
Podcast conversation about why LLMs can't help but overshare and why this undermines trust-led interactions.
Listen to Episode →
Podcast
So Hot Right Now: Dialogue Design
Learn why the Conversation Designer is as important as ever in the age of GenAI.
Listen to Episode →Article
The capability dilemma: personifying voicebots
Examining the trade-offs between anthropomorphism and honest portrayal of a voice assistant's capabilities.
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Blog Post
Why Seem Human?
Exploring the theoretical reasons for giving voice assistants human-like qualities and how those choices shape user trust and engagement.
Read Article →Webinar
Dialogue Design & Empathy for AI
If LLMs can't actually _feel_ empathy, then where does empathy live in Conversational AI? Why, in the design of course!
Watch Webinar →