Curriculum Vitae
Oliver Shoulson
olivershoulson@gmail.com | (305) 202-4938 | Washington, DC
Experience
Lead Dialogue Designer
PolyAI
Apr 2025 – Present
- • Define and drive conversation design strategy for AI-enabled voice experiences across healthcare, utilities, retail, logistics, hospitality, and more
- • Lead entire North American team of dialogue designers, mentoring peers and aligning work with product, engineering and stakeholders
- • Build prompt-engineering frameworks and reusable content systems for large language models
- • Audit and evolve voice-assistant interactions for inclusivity, tone and regulatory compliance
Senior Dialogue Designer
PolyAI
Mar 2024 – Apr 2025
- • Crafted AI conversation flows for enterprise clients; integrated generative AI into existing solutions
- • Managed and mentored small team of junior designers, fostering technical independence and strategic adherence
- • Conducted UX experiments to optimize company-wide design heuristics for voice user interfaces
Dialogue Designer
PolyAI
Aug 2022 – Mar 2024
- • Developed voice user interfaces and scripted dialog flows for international clients
- • Applied linguistic expertise to optimize turn-taking, error-handling, and natural speech prosody
- • Implemented conversational flow designs using Python scripting and Jobs To Be Done (JTBD) frameworks
Lab Manager & Assistant Research Scientist
LEARN Lab, NYU Steinhardt
Sep 2021 – Aug 2022
- • Managed NSF-funded longitudinal study on parental linguistic input; coordinated recruitment, budgeting, and cross-disciplinary research staff
- • Transcribed 400+ hours of caregiver-child footage in CHAT format for the CHILDES database and trained transcription assistants
- • Designed and executed online eye-tracking experiment on MIT Lookit with 100+ participants while maintaining IRB and data compliance
Personal & Administrative Assistant
Tovah Feldshuh
Aug 2020 – Sep 2021
- • Provided full-time administrative and personal support for the six-time Emmy and Tony nominated actor across theatre, television, and film commitments
- • Designed and launched tovahfeldshuh.com, managed newsletters, and crafted daily communications and social media copy
- • Managed six-figure budgets, bookkeeping in QuickBooks, and coordinated hiring and onboarding for additional assistants
Essay Review Specialist
Crimson Education
May 2020 – Present
- • Edit hundreds of college application essays for narrative structure, voice, and admissions alignment for students worldwide
- • Coach students asynchronously via detailed feedback, guiding storytelling, tone, and personal branding
- • Maintain rapid turnaround times while upholding confidentiality and academic integrity
Campus Tour Guide
Yale Office of Undergraduate Admissions
Mar 2017 – May 2020
- • Developed and delivered original 90-minute tour curriculum covering Yale history, culture, and student life
- • Led 100+ tours for prospective students, alumni, donors, and VIP guests including celebrities
- • Interviewed and evaluated 50+ prospective guides as part of program hiring and training
Research & Academic Projects
Yale University Department of Linguistics
Research Assistant to Claire Bowern (Sept 2017 – Sept 2020)
- • Authored two chapters for the Oxford Handbook of Australian Languages (in press)
- • Built interactive GIS web map of Australian language classification using ArcGIS/QGIS
- • Researched and wrote 10,000+ words of Wikipedia content on Australian languages, read 1M+ times
Yale Grammatical Diversity Project
Researcher with Raffaella Zanuttini (2018 – 2020)
- • Pitched, researched, and authored three original features including the front-page article "On African American Language and Grammatical Diversity in 2020"
- • Typeset and edited 20+ pages of site content using HTML, CSS, and JavaScript
- • Designed interactive web maps to visualize survey data on regional syntactic variation
Gender Bias in Linguistics Literature Study
Research Assistant to Hadas Kotek
- • Coded hundreds of linguistic example sentences for participant gender and thematic roles
- • Analyzed the resulting dataset to investigate gender bias patterns reported in Kotek et al. (2021)
Ottowan Ojibwe Corpus Project
Research Assistant to Dustin Bowers
- • Annotated a 50,000-word corpus of the Ottowan dialect of Ojibwe for orthographic consistency
- • Modeled spelling error patterns in R to support revitalization-focused curriculum materials
Education
B.A. Linguistics, cum laude
Yale University
Coursework in syntax, phonology, computational linguistics and psycholinguistics. Research assistant in the Yale Grammatical Diversity Project: authored articles on African American Language and Australian languages and created interactive linguistic maps. Activities: Doox of Yale a cappella, Rose & Claw theatre.
2016 – 2020
Additional Coursework & Training
- • NYU Graduate Seminar in Comparative Syntax & the Lexicon, Spring 2022 (Richard Kayne & Stephanie Harves)
- • Intensive Remote School in Theoretical Linguistics, University of Padova, January 2022 (Andrea Moro, Alessandra Giorgi, Rita Manzini, et al.)
- • NYU Syntax Brown Bag Lecture Series, October 2021 – Present
- • SACI Florence, Painting & Renaissance Art History, Summer 2018
Skills & Tools
Conversation & AI
- Generative AI
- LLM Prompt Engineering
- Conversation Design
- UX Writing
- VUI Design
- Content Strategy
- RAG Systems
Technical & Data
- Python
- R
- JavaScript
- HTML/CSS
- ArcGIS / QGIS
- LaTeX
- Data Analysis & Visualization
- AWS & Azure
Creative & Communication
- Adobe Creative Cloud
- Photo Retouching & Video Editing
- Graphic Design
- Presentation Writing & Editing
- Microsoft & Apple Office Suites
- Social Media Strategy
Languages & Interests
- English (native)
- Modern & Biblical Hebrew
- American Sign Language
- Mandarin (basic)
- Acting & Performance
- Photography
- Clarinet, Ukulele, Piano
Leadership & Service
President
Rose & Claw, Yale Senior Society
May 2019 – May 2020
- • Led twice-weekly meetings and set strategic agenda for 15-member cohort
- • Coordinated events, alumni outreach, and institutional partnerships
- • Oversaw logistics and budgeting for society programming and traditions
Tour Manager
Doox of Yale (a cappella)
May 2017 – May 2018
- • Booked domestic and international performances, including tours in Greece and Israel
- • Managed five-figure travel and production budget covering lodging and transportation
- • Liaised with venues, clients, and campus partners to enable charitable programming
Publications
2023
Word classes
Chapter in the Oxford Handbook of Australian Languages
2023
Pronouns
Co-authored chapter with Alice Gaby in the Oxford Handbook of Australian Languages
2020
The Structural Grammaticalization of the Biblical Hebrew Ethical Dative
Yale Undergraduate Research Journal
2020
And God Said: Let There Be [a Structural Approach to Syntactic Diachrony in the Hebrew Bible]
Undergraduate thesis, Yale University
2020
On African American Language and Grammatical Diversity in 2020
Yale Grammatical Diversity Project essay
2020
"You do you" and "Wants in"
Yale Grammatical Diversity Project posts (with Lane Fischer)